Family Vacation Part 2-2012

So on our vacation to Tennessee....spent time sight seeing up in the mountains.  I never tire of that.

Here are a few more views...

We traveled around for the day, then a nice dinner out.  

This was Tuesday  and once we were out of the mountains, I noticed I had a message on my phone.  I listened to it, and wow!  It was the manager from the resort-finally.  So I called him back, with the extension he gave in the message, and no answer.  SO I left him a message telling him we were up in the mountains, no signal and I would call him when we had one.

Once we were down from the mountains, we did have that dinner out, at a steakhouse-nice meal.  I called the manager before we went into eat-again, no answer, so I left a message that I was in a area where I now had a signal, and he could call me.

Now it was up to him...

Finally a phone call.  He basically started by saying phone tag and your it!  I did not laugh.  Nor did I comment. That was just rude.  After days of NOT contacting me....really?   Does he and his staff think they can ignore me from our arrival-Saturday evening, until now Tuesday? Really? Does he not pay attention that 2/3 of our vacation is OVER?????

This is NOT service.

I am not pleased.

I tell him that, he looks back to all the calls, and tries to basically act like things were taken care of.   THAT is not dealing with a customer well....I talked about the gross pillows, about having only one spoon and 2 forks, and he talks like-"well I did not say anything at first"-hey guy-keep talkin and not dealing with the problem.....he just made me more upset. 

I explained to him, that I was not going to continue to call and call and that when someone showed up, I would talk about the problems (I had net even told him about the cleaning issues and such)

He said he would get some one out about the hot tub, but to the fact that I had to buy pillows, pillowcases, dish soap etc, no comment from him.

Ok, I am not happy.  But we will continue to make the most of our vacation....that is all we can do. We do not have the extra money to go somewhere else, it is so frustrating to have such awful service like this. But this DOES effect our vacation, and will effect our future decisions where we will stay.  I spent a lot of money, I could have spent it somewhere else-and had better service. Actually:  I would have spent LESS at the other resort we had always went to, AND had good service!

Stupid me....

So someone finally showed up and changed the heating thingy in the hot tub.  He said they go out often.  Scott showed him how the area was burned-and he said that is from the problem with the hot tub, the heating thing, not working right-and guests try to fix it by unplugging it and re-plugging it and such.  Well, remember the staff told US to re do all of that....maybe the staff should NOT tell its customers to do those things, and they should come out and do it themselves? Just a thought.  Again, IF I was the property owner-I would want the staff --someone skilled---to handle any major problems.  But that is just me.

The hot tub was finally up to 100 degrees by Thursday (remember it was Tuesday evening when he 'replaced' the element) Now lets re-cap:  We arrived Saturday evening:  No use for the hot tub until Wednesday (and it was a colder hot tub, since the it was not up to 100 until Thursday)  and we left friday morning.  So planned 6 nights staying here ---planned to stay for a total of about 144 hours, and we had the hot tub (actually from the time it was to the degrees it is suppose to be) only about 24-28 hours.   Great service....yeah, really great...NOT.  AND remember-I had to clean things in this cabin that a guest should NEVER have to do! When you can visually see the dirt, its dirty! 

But again, we tried to enjoy ourselves as best we could !!! So on Wednesday, we spent the day relaxing around the cabin:

I did like this style of couch.  

still down stairs, the 3D TV.  Out the window, you can see the hot tub, that is actually a cold tub, and the mountains in the back ground.

the door and window looking out down stairs, see the hot tub...that is still a cold tub

the main level.  couch, fire place (electric-which looked stupid.  I would rather have a wood one, but understand the possible fire hazard so a gas one would be better at least!)

main level, stair way going down to the lower level, where the hot tub, other living room is, and bedroom, and main bathroom. Then you see the stairs going up to the 'game' room, where there is a loft that has the pool table, a couch, and the game table with about 50 old style games like space invaders.

deck....the advertisement said there was 2 decks but there was only one. So sad, had to enjoy only one!

kitchen area. on the main level.

now after all of the other photos, you might say, why did you

 complain so? Well this is just a few of the rags that I used

 to 'clean' the already suppose to be clean---cabin.  The 

hand rail, just one-had all of this and MORE.  I had to clean

 the counters, all hand rails, door knobs, switch plates, all 

places you touch and usually people do not clean well.

  The most germ filled places!

But the sunrises and sun sets observed on the deck made it worth staying.!  The view was great, it is so sad that the service was so very poor...

COFFEE!!!!

So by wednesday.....

My right knee was hurting a lot (and that is not the one I had surgery on) so thought I should prob take it easy.  It was prob from all the driving, with it in one position....that can hurt a persons knee!  

We watched some movies, even one on the tv downs stairs that was a TV that had 3D.  So we watched a 3D movie.  There we sat wearing those funny glasses... (I had to clean them first...they were filthy...a film all over them)

I tried the hot tub.... it was not up to a 100 degrees....sigh.

We played the games (old style like space invaders) on the game upstairs

Played some pool....

Took a nap.....

Sat out on the deck....

By the evening, my knee and lower leg was hurting, I finally looked at it (you'd think I would have sooner-as a nurse-) I found 2 areas swollen, on veins, (not deep veins) that were possible clots.  So I thought ---gotta watch those!

Evening: time in the "warm" tub...got to keep the sore leg up (opps, photo shows the wrong leg!)

By Thursday morning, they were more swollen, so I sat on the couch most of the day, with leg propped up, hot pack on it, and taking aspirin....

It was finally down by Friday morning when we had to leave, but not completely.  Scott drove the whole way home...I could have if I could have had the auto on cruise all the time, but with it being my right foot-the actions of driving-would not have been ok.

It was nice for me-but tiring for Scott.

We left just before 10 am on Friday for home, and arrived home about 11:30 pm.  We did take lots of breaks at rest stops, longer ones, (usually we allow about 5-10 minutes) but we took from 10-30 minutes.

We also took a longer route, why? Well we wanted to see a different area-but prob should have taken the fastest route home!  Silly us.

Home, that means we did not get to Virginia and West Virginia like we had planned.  So I guess if we are to move there, it will be on total faith for Scott-since he did not get to see the area!